The Challenge
In 2023, Odense Municipality, Denmark’s third largest city, set out to modernise its procurement processes in earnest. The ambition was threefold: improve efficiency, support sustainability and create a better user experience for both procurement teams and end users. But it wasn’t just about streamlining workflows. They needed a digital platform capable of navigating the complexities of public tenders, providing clear oversight of agreements, and staying flexible enough to meet the evolving needs of the organisation.
We wanted to show municipalities that our Tellis® platform is the most advanced and effective tool out there, one that truly supports and automates a wide range of procurement processes. That’s why we’re genuinely thrilled that Odense has chosen us. Their needs align perfectly with what Tellis® delivers.
– Marie Østergaard Andersen, CPO, Intellis
Odense faced several tangible challenges. A large number of supplier contracts had to be managed and monitored. Tender rules needed to be followed to the letter. And sustainability had to play a far more central role in procurement decisions. On top of that, there was a clear wish to move away from outdated manual workflows and replace them with a platform that felt intuitive from day one, no steep learning curve required.
After a competitive EU tender, the municipality opted for Intellis and the Tellis® e-Procurement solution. The decision was based not just on functionality, but also on the system’s alignment with Odense’s wider vision for smarter, greener procurement in the public sector.
Customer
Odense Municipality
Location
Odense, Denmark
Additional modules
The Solution
The Tellis® platform has been configured with modules tailored to Odense’s specific needs. The contract management module pulls all agreements into one place, fully searchable, clearly structured, and with built-in reminders for renewals and expiry dates. That creates transparency and strengthens compliance with contractual obligations.
Sustainability is a core priority for Odense, and this is where the built-in sustainability module makes a real impact. Eco-labels and green criteria are visible throughout the procurement process, helping users make climate-conscious choices without compromising on quality or compliance.
Catalogue management is streamlined through automation. Users only see approved and up-to-date products and services. And with the PunchOut feature, staff can access external supplier webshops directly from Tellis®, while product data, pricing and shopping carts are automatically pulled back into the platform. This provides a seamless and familiar buying experience, without losing control of procurement policies.
We’re always happy to welcome new members into the Intellis family. And we’re proud that Odense chose us. We see great potential for a close and ongoing collaboration around the continuous development of Tellis®.
– Stig Larsen, CEO, Intellis
Tellis® is also ready to integrate with Odense’s existing ERP system, ensuring stable data flow across departments and removing the need for double entry. This opens the door to real time reporting and a more cohesive digital ecosystem for procurement.
Implementation is shaped around local needs, through joint workshops and training sessions, laying the groundwork for a strong and lasting partnership.
The Perspective
With Tellis®, Odense Municipality gains a future ready tool that supports smarter and greener public procurement. The solution meets key demands around contract management, usability and sustainability. It has been developed with a focus on innovation, collaboration and continuous improvement.
“Throughout the tender process, it was crucial for Odense that the solution delivered professional contract management. But just as importantly, it had to support their sustainability goals. Usability was also a decisive factor. Tellis® ticks all those boxes, built on the latest technology, informed by years of experience in usability, and backed by a team at Intellis who are deeply committed to ongoing development, innovation and involving users throughout the journey.” Says Stig Larsen.
With Tellis®, Odense has gained not only a powerful procurement platform but also a partnership with Intellis that goes far beyond implementation.
About Odense Municipality
- Home to over 207,000 people, making it Denmark’s third largest municipality
- Around 17,000 people work across its departments and institutions
- The municipality runs roughly 35 primary schools and over 100 childcare centres
- Odense aims to become climate neutral by 2030 and places strong emphasis on green procurement and circular economy
- Every year, the municipality handles public procurement worth several billion kroner, covering everything from IT and services to construction and healthcare
Learn more about Odense municipality: https://www.odense.dk
